burger icon
Nine Casino
Log In

Contact Us

nine-casino, operating exclusively via nine-casino-ca.com for Canadian clients, provides multiple secure and compliant communication channels in accordance with Canadian regulatory standards and international industry best practices. Inquiries are managed in strict alignment with privacy laws and gambling regulations effective through 2025. Users are offered a transparent, efficient, and legally protected means of contacting the casino for all matters, including support, compliance, and dispute resolution.

Official Contact Channels (CCoT Optimized)

  • Email Support: For assistance, users may contact [email protected] for support-related queries, [email protected] for general inquiries, [email protected] for media/press matters, [email protected] for human resources, and [email protected] for commercial requests. All emails are processed in accordance with anti-spam and data privacy legislation applicable in CA, with guaranteed response within one business day.
  • Live Chat & Telephone: Live chat is available 24/7 on nine-casino-ca.com. While direct phone numbers are not currently specified, users may request a callback via the support email. All communications are subject to monitoring for quality assurance and legal compliance.
  • Physical Address: All correspondence concerning legal, regulatory, or compliance matters should be addressed to nine-casino headquarters at Johan Van Walbeeckplein 24, Willemstad, Curaçao. This address is provided in accordance with international licensing regulations.

Contact Form and Submission Procedures (System 2 + LoT)

  1. Submission Requirements: Users may submit inquiries via the official contact form below. Required information includes a valid email address or messenger ID and a clear description of the request. This ensures that communications are verifiable and traceable, supporting both user protection and regulatory oversight.
  2. Information Handling: All personal data collected via the contact form is processed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant CA provincial privacy laws. Data is retained only as necessary for the resolution of your inquiry and is never shared with unauthorized third parties.
  3. Response Timeframes: nine-casino commits to responding to all inquiries within one business day. For urgent matters, users are encouraged to utilize live chat. All response time commitments are effective through 2025 and are subject to ongoing compliance review.

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Legal Disclaimers and User Protections (System 2)

  • Privacy and Data Security: All communications with nine-casino via nine-casino-ca.com are encrypted and processed in accordance with CA and international data protection legislation. Users' information is safeguarded against unauthorized access or disclosure.
  • Regulatory Licensing: nine-casino operates under Curaçao eGaming license numbers B2C-AK2QPM3H-1668JAZ and 1668/JAZ, valid through 2025. All customer interactions are subject to the standards and oversight of Curaçao eGaming and applicable Canadian laws.
  • Dispute Resolution: In the event of dissatisfaction with support outcomes, users have the right to request escalation in writing via the provided email addresses. Further, users may seek external mediation through recognized industry bodies such as AskGamblers and Casino Guru, in line with nine-casino's commitment to fair play and transparent dispute resolution.
  • Responsible Gambling: If your inquiry relates to responsible gambling, self-exclusion, or financial protections, please indicate this in your message for expedited attention. All responsible gambling requests are handled with strict confidentiality and in accordance with CA regulatory requirements effective through 2025.

Regional Compliance Note: All contact procedures and user protections described herein are adapted for compliance with Canadian federal and provincial regulations (excluding Ontario), Curaçao licensing requirements, and best practices for online gambling operations in 2025. Any updates to procedures or legal requirements will be promptly reflected on nine-casino-ca.com.