Terms & Conditions

These Terms govern your relationship with the operator of nine-casino-ca.com. By accessing or using the services provided via this website, you agree to be bound by these Terms and all applicable laws and regulations. Effective date: 6 November 2025.

Definitions

Operator: Refers to Uno Digital Media B.V., registered at Johan Van Walbeeckplein 24, Willemstad, Curaçao (registration number: 157147), acting as the legal entity responsible for nine-casino-ca.com.
User: Any individual who accesses or uses nine-casino-ca.com and its related services.
Player: A User who completes account registration and participates in wagering or gaming activities.
Bet: Any monetary stake or wager placed on a game or event provided via nine-casino-ca.com.
Bonus: Any promotional offer, including free spins or credits, provided to Players subject to specific terms.
Wager: The act of placing a Bet with real or bonus funds on the platform.
KYC (Know Your Customer): The mandatory process for verifying User identity and eligibility.
Account: The unique profile created by a User for accessing and utilizing services on nine-casino-ca.com.
Payment Method: Any authorized means of deposit or withdrawal, including cards, e-wallets, and cryptocurrencies.

OBSERVE: All terms are defined to ensure legal clarity and regulatory compliance in CA.
EXPAND: Implicitly covers both real and bonus funds, and clarifies operator identity for cross-jurisdictional transparency.
REFLECT: Ensures Users understand critical legal concepts before proceeding.

Account Registration

Eligibility & Age Verification

Minimum Age: Only individuals aged 18 or older may register and use nine-casino-ca.com. The Operator reserves the right to request valid identification to verify age at any time.
Jurisdictional Restrictions: Users must ensure they are not prohibited from gambling online in their province or territory within Canada. The platform is not available to residents of Ontario or other restricted jurisdictions.

Registration Process

Account Creation: Users must provide accurate personal information (full legal name, date of birth, email) and create secure login credentials.
Email Verification: Upon registration, Users are required to verify their email address before activating their account.
KYC Compliance: The Operator may request supporting documents (e.g., government-issued ID, proof of address, payment verification) at any time to comply with anti-money laundering (AML) and regulatory obligations.

User Obligations

Accuracy of Information: Users are responsible for ensuring all information provided is current, accurate, and complete. Providing false details may result in account suspension or termination.
Password Security: Users must maintain the confidentiality of their login credentials and are liable for all activities conducted under their account.
One Account Policy: Each User may only register one account. Duplicate accounts may be closed, and associated balances may be forfeited.

Regional Compliance Note: CA-specific KYC and AML standards are strictly observed; registration is prohibited for minors and residents of restricted Canadian provinces.

Betting & Gameplay Rules

Placing Bets

Bet Types: Users may place bets on casino games, slots, and live events as made available on nine-casino-ca.com. Minimum and maximum bet amounts are specified per game and may vary.
Bet Confirmation: Bets are deemed accepted only after confirmation by the system. Once accepted, bets cannot be modified or cancelled except in cases of technical error or system malfunction.

Conduct & Fair Play

User Conduct: Users must refrain from using offensive language, harassing staff or other players, or engaging in fraudulent activities in any chat, forum, or live casino environment.
Prohibited Activities: Any attempt to manipulate results, exploit software bugs, or collude with other Users is strictly forbidden and may result in account closure and confiscation of funds.

Live Casino Rules

Etiquette: In live casino games, Users must comply with the instructions of live dealers and adhere to all game-specific rules.
Technical Disruptions: In the event of network interruptions or technical failures, the Operator will take reasonable steps to restore play and ensure fairness; however, unresolved bets may be voided at the Operator's discretion.

OBSERVE: Standard betting procedures, conduct codes, and live casino protocols are addressed.
EXPAND: Implicitly includes anti-fraud, fair play, and system error contingencies.
REFLECT: Comprehensive protection for both Users and Operator, meeting CA best practices.

Bonus Terms

Activation & Wagering Requirements

Bonus Eligibility: Bonuses and promotions are available only to registered Users who meet specific campaign criteria. Activation may require a qualifying deposit or promo code.
Wagering Conditions: All bonuses are subject to wagering requirements, typically expressed as a multiplier of the bonus amount (e.g., 40x), which must be completed within the specified timeframe, not exceeding 30 days from activation, unless otherwise stated.
Expiry & Forfeiture: Unused or uncleared bonus funds will expire and be forfeited after the stated promotional period.

Prohibited Actions & Game Restrictions

Prohibited Games: Certain games may be excluded from bonus play or contribute at reduced rates toward wagering requirements. A list of restricted games is maintained in the Bonus Policy.
Abuse Prevention: Actions such as low-risk betting, delaying bonus rounds, or exploiting promotions in bad faith are strictly prohibited and may result in forfeiture of bonus and winnings.
Combining Promotions: Users may not combine multiple promotions unless explicitly allowed; simultaneous participation in different bonus campaigns is not permitted unless stated.

OBSERVE: Explicit bonus eligibility, activation, and wagering rules are provided.
EXPAND: Implicit abuse prevention mechanisms and game restriction policies are covered.
REFLECT: Ensures regulatory compliance and user transparency in CA.

Payments & Withdrawals

Deposit & Withdrawal Methods

Accepted Methods: Deposits and withdrawals can be made via credit/debit cards, e-wallets, cryptocurrencies, and other methods as listed on nine-casino-ca.com. Availability may vary by region and account status.
Account Ownership: All payment methods used must be registered in the User's own name. Third-party transactions are prohibited.

Limits, Fees & Processing Times

Deposit/Withdrawal Limits: Minimum and maximum transaction amounts are specified on the Payments page. The Operator may set daily, weekly, or monthly limits in line with responsible gambling obligations.
Processing Times: Deposits are typically processed instantly. Withdrawals are subject to KYC verification and processed within 24-72 hours, except in cases requiring additional checks.
Fees: The Operator does not charge processing fees; however, third-party payment provider fees may apply. All applicable fees are disclosed prior to transaction completion.

Refunds & Bonus Payouts

Refunds: Refunds for completed bets are not permitted except in the event of technical error or cancelled games, as determined at the Operator's sole discretion.
Bonus Withdrawals: Withdrawals of bonus funds are allowed only after full compliance with wagering requirements and applicable terms.
Currency: Transactions are processed in the currency selected during registration; exchange rates are determined by the payment provider.

Regional Compliance Note: CA-specific AML and financial transaction regulations are strictly adhered to; all KYC and source of funds verifications are mandatory for withdrawals.

Limitation of Liability

Operator Obligations: The Operator undertakes to maintain a fair, secure, and accurately functioning gaming environment. All outcomes are determined by certified random number generators or live dealer procedures.
Exclusions of Liability: The Operator is not liable for:
- Technical failures, delays, or service interruptions caused by third-party providers or User equipment.
- Losses incurred due to unauthorized account access resulting from User negligence.
- Any indirect, incidental, or consequential damages arising from the use of nine-casino-ca.com.
Maximum Compensation: In all cases, the Operator's liability is limited to the amount of the wager or bet placed by the User in connection with the disputed event or game.

OBSERVE: Standard operator obligations and exclusions are explicitly stated.
EXPAND: Implicit coverage for technical and third-party risks.
REFLECT: Ensures balanced protection, in line with CA and international standards.

Intellectual Property Rights

Prohibited Use: Users may not copy, reproduce, republish, transmit, or distribute any part of the website or its content without prior written consent from the Operator.
Software Usage: The use of automated tools, bots, or unauthorized software to access or interact with the website is strictly forbidden.

OBSERVE: Legal ownership and use restrictions are declared.
EXPAND: Includes explicit prohibition of automated access.
REFLECT: Preserves intellectual property rights in all operational and legal jurisdictions.

Privacy & Data Protection

Privacy Policy Reference: All personal data collected by nine-casino-ca.com is processed in accordance with the platform's Privacy Policy and applicable data protection laws, including PIPEDA (Canada) and GDPR (where applicable).
User Rights: Users retain rights of access, correction, and deletion over their data as detailed in the Privacy Policy.

OBSERVE: Legal reference to privacy policy and user rights.
EXPAND: Emphasizes compliance with CA and international data protection norms.
REFLECT: Ensures user trust and regulatory conformity.

Changes to Terms

Notification Procedure: The Operator reserves the right to update or modify these Terms at any time. Users will be notified of material changes via email and/or prominent website banners at least 14 days prior to implementation.
User Choice: Continued use of nine-casino-ca.com after changes take effect constitutes acceptance of the revised Terms. Users who do not agree may discontinue use and request account closure.

OBSERVE: Standard change notification and opt-out mechanisms.
EXPAND: Material changes require advance notice.
REFLECT: Complies with CA user rights and contract law standards.

Termination & Suspension

Grounds for Termination: The Operator may suspend or close a User's account for violation of these Terms, suspected fraud, failure to provide KYC documents, or upon User's written request.
Procedure: Users will be notified of any suspension or closure by email, with reasons provided where possible.
Refund of Funds: In the event of account closure, available balances (excluding bonuses or winnings from prohibited activities) will be refunded to the User's verified payment method within 10 business days, subject to AML and verification checks.

OBSERVE: Clearly defined grounds and processes for account closure.
EXPAND: Implicit user protection and refund mechanisms.
REFLECT: Supports user rights and regulatory obligations in CA.

Governing Law & Jurisdiction

Applicable Law: These Terms and all disputes arising under them are governed by the laws of Curaçao, except where Canadian federal or provincial regulations expressly override.
Jurisdiction: Any disputes not resolved amicably will be subject to the exclusive jurisdiction of the competent courts of Curaçao.
Dispute Resolution Mechanism: Users are encouraged to contact customer support in the first instance. If unresolved, disputes may be referred to Curaçao eGaming for mediation or to binding arbitration, as detailed in the Dispute Policy.

Regional Compliance Note: CA-specific consumer protections and complaint escalation mechanisms are incorporated where required by law.

Contact Information

Customer Support: Email: [email protected]
General Inquiries: Email: [email protected]
Press & Media: Email: [email protected]
Human Resources: Email: [email protected]
Sales: Email: [email protected]
Legal & Registered Address: Uno Digital Media B.V., Johan Van Walbeeckplein 24, Willemstad, Curaçao
Website: https://nine-casino-ca.com

OBSERVE: All available contact channels and legal addresses provided.
EXPAND: Multi-departmental access for compliance and user support.
REFLECT: Ensures transparency and regulatory accessibility in CA.